Following a report on this blog in March that Assisted School Travel Unit manager Catherine Naismith ignored complaints about Carenne Support and Neil Moon over their handling of an incident where a student had a seizure and suffered from hypoxia while being transported home from school.
In that article, Julie Brown was critical of Neil Moon for failing to follow department policy by not making information available to drivers and Travel Support Officers. As a result of the article, the Bathurst Schools Office received a number of calls from concerned parents and launched its own investigation.
The investigation found that Neil Moon had negligently failed to provide bus staff with health care and behaviour management plans and that he had failed to have staff trained in their implementation. Neil Moon was told he was to arrange for information to be communicated to bus staff and to arrange training for bus personnel.
As a result of the blog posting and subsequent investigation, Neil Moon has arranged training for bus personnel for a total of five hours on two separate days. Despite the first of those sessions not being carried out properly, with confidential student information being discussed in front of all present staff were trained in high risk areas and provided with the behaviour and health care plans required under departmental guidelines.
The outcome is a testament to what can happen when issues are reported on this blog, complained about by parents and action taken.
Thursday, June 7, 2012
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